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Systems Management Functional Requirements

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Operational monitoring and control
·        Realtime monitoring by MSP of service availability and performance
·        Alerting to IoCP of outages
·        Monthly service level reporting
System instrumentation, accounting, tuning
·        Realtime web statistics
·        Realtime database statistics (optional)
·        Access to CMS administrative functions including any monitoring
·        Monthly billing by MSP.
·        Monthly reconciliation by payments provider.
·        Database, server and web tuning to be done by MSP. Monthly reports.
Mechanisms for back-up and recovery
·        MSP to provide backups at least daily
·        Recovery testing at least quarterly.
·        Facility for IoCP to make offsite copy of all content
Tools for system verification and fault diagnosis
·        Optional facilities from MSP
Systems for maintenance and development
·        Lifecycle management of content.
·        Lifecycle management of website
·        Upload facilities for outsourced servers
·        Staging and testing of website versions (optional)

This page is part of a set of pages: "corepractice.org technical manual"
Turn the page: