1: A note on printing

==== 1: A note on printing==== 

2: Bedrock Omnibus

==== 2: Bedrock Omnibus==== 

3: Inside page

==== 3: Inside page==== 

4: Status of Bedrock: Version 0.6

==== 4: Status of Bedrock: Version 0.6==== 

5: Table of Contents

==== 5: Table of Contents==== 

6: About Bedrock

==== 6: About Bedrock==== 

6.1: The CoPr Small Business Group

==== 6.1: The CoPr Small Business Group==== 

6.2: How Bedrock is structured

==== 6.2: How Bedrock is structured==== 

6.3: The Bedrock Process Map

==== 6.3: The Bedrock Process Map==== 

7: Planning for Bedrock

==== 7: Planning for Bedrock==== 

7.1: What do you want from Bedrock?

==== 7.1: What do you want from Bedrock?==== 

7.1.1: I am changing gears in the business

==== 7.1.1: I am changing gears in the business==== 

7.1.2: I am getting the business ready to sell it

==== 7.1.2: I am getting the business ready to sell it==== 

7.1.3: I need to meet the requirements of a partner

==== 7.1.3: I need to meet the requirements of a partner==== 

7.1.4: I want to help my small-business clients

==== 7.1.4: I want to help my small-business clients==== 

7.1.5: I want to start a business or I am in the process of starting one

==== 7.1.5: I want to start a business or I am in the process of starting one==== 

7.2: What to do with Bedrock once you have it?

==== 7.2: What to do with Bedrock once you have it?==== 

7.3: What comes after Bedrock?

==== 7.3: What comes after Bedrock?==== 

7.4: How much of Bedrock do you do now?

==== 7.4: How much of Bedrock do you do now?==== 

7.4.1: Process Maturity Checklist

==== 7.4.1: Process Maturity Checklist==== 

7.4.2: Staged Checklist, Level 0:Beginning

==== 7.4.2: Staged Checklist, Level 0:Beginning==== 

7.4.3: Staged Checklist, Level 1:Controlled

==== 7.4.3: Staged Checklist, Level 1:Controlled==== 

7.4.4: Staged Checklist, Level 2:Managed

==== 7.4.4: Staged Checklist, Level 2:Managed==== 

7.4.5: Staged Checklist, Level 3:Improving

==== 7.4.5: Staged Checklist, Level 3:Improving==== 

8: Using Bedrock

==== 8: Using Bedrock==== 

8.1: Explore Bedrock

==== 8.1: Explore Bedrock==== 

8.2: Help with Bedrock

==== 8.2: Help with Bedrock==== 

8.3: Improve Bedrock

==== 8.3: Improve Bedrock==== 

9: Bedrock Practices

==== 9: Bedrock Practices==== 

9.1: Governance

==== 9.1: Governance==== 

9.1.1: Strategic Governance

==== 9.1.1: Strategic Governance==== 
9.1.1.1: Board
==== 9.1.1.1: Board==== 
9.1.1.2: Business planning
==== 9.1.1.2: Business planning==== 
9.1.1.2.1: Determine business strategy
==== 9.1.1.2.1: Determine business strategy==== 
9.1.1.2.2: Determine internet strategy
==== 9.1.1.2.2: Determine internet strategy==== 
9.1.1.2.3: Create a Business Plan
==== 9.1.1.2.3: Create a Business Plan==== 
9.1.1.2.4: Review strategy and plan
==== 9.1.1.2.4: Review strategy and plan==== 
9.1.1.2.5: Update business plan
==== 9.1.1.2.5: Update business plan==== 
9.1.1.3: Scorecard
==== 9.1.1.3: Scorecard==== 
9.1.1.4: Risk and compliance
==== 9.1.1.4: Risk and compliance==== 
9.1.1.5: Knowledge
==== 9.1.1.5: Knowledge==== 
9.1.1.6: Partners
==== 9.1.1.6: Partners==== 
9.1.1.7: Business continuity
==== 9.1.1.7: Business continuity==== 
9.1.1.7.1: Make a daily backup of production data
==== 9.1.1.7.1: Make a daily backup of production data==== 
9.1.1.7.2: Have a Continuity owner
==== 9.1.1.7.2: Have a Continuity owner==== 
9.1.1.7.3: Have a Continuity plan driven off business plan
==== 9.1.1.7.3: Have a Continuity plan driven off business plan==== 
9.1.1.7.4: buy a tool to Back up data
==== 9.1.1.7.4: buy a tool to Back up data==== 
9.1.1.7.5: Create alternative systems for critical processes
==== 9.1.1.7.5: Create alternative systems for critical processes==== 
9.1.1.7.6: Create DR plan and systems
==== 9.1.1.7.6: Create DR plan and systems==== 
9.1.1.7.7: Test DR plan and systems
==== 9.1.1.7.7: Test DR plan and systems==== 
9.1.1.7.8: Automate backups
==== 9.1.1.7.8: Automate backups==== 
9.1.1.7.9: Review plan annually
==== 9.1.1.7.9: Review plan annually==== 
9.1.1.7.10: Measure number of tests
==== 9.1.1.7.10: Measure number of tests==== 
9.1.1.7.11: Create failovers for critical devices
==== 9.1.1.7.11: Create failovers for critical devices==== 
9.1.1.7.12: Get Continuity expertise, training and/or skills
==== 9.1.1.7.12: Get Continuity expertise, training and/or skills==== 
9.1.1.7.13: Measure success of tests
==== 9.1.1.7.13: Measure success of tests==== 

9.1.2: Tactical Governance

==== 9.1.2: Tactical Governance==== 
9.1.2.1: Audit
==== 9.1.2.1: Audit==== 
9.1.2.2: Change
==== 9.1.2.2: Change==== 
9.1.2.2.1: All changes to hardware or software must be notified
==== 9.1.2.2.1: All changes to hardware or software must be notified==== 
9.1.2.2.2: Have a Change owner
==== 9.1.2.2.2: Have a Change owner==== 
9.1.2.2.3: Educate about Change process
==== 9.1.2.2.3: Educate about Change process==== 
9.1.2.2.4: Track changes manually before or after the fact
==== 9.1.2.2.4: Track changes manually before or after the fact==== 
9.1.2.2.5: Track changes before they happen
==== 9.1.2.2.5: Track changes before they happen==== 
9.1.2.2.6: Install change tracking tool
==== 9.1.2.2.6: Install change tracking tool==== 
9.1.2.2.7: Measure Change failures/backouts
==== 9.1.2.2.7: Measure Change failures/backouts==== 
9.1.2.2.8: Enforce the Change control process
==== 9.1.2.2.8: Enforce the Change control process==== 
9.1.2.2.9: Establish a CAB: approve changes before they can happen
==== 9.1.2.2.9: Establish a CAB: approve changes before they can happen==== 
9.1.2.2.10: Implement change workflow in a tool
==== 9.1.2.2.10: Implement change workflow in a tool==== 
9.1.2.2.11: Measure Changes not complying with process
==== 9.1.2.2.11: Measure Changes not complying with process==== 
9.1.2.2.12: measure regularity of CAB meetings
==== 9.1.2.2.12: measure regularity of CAB meetings==== 
9.1.2.2.13: Control change workflow
==== 9.1.2.2.13: Control change workflow==== 
9.1.2.2.14: Extend Change to manage non-IT assets
==== 9.1.2.2.14: Extend Change to manage non-IT assets==== 
9.1.2.3: CoPr
==== 9.1.2.3: CoPr==== 
9.1.2.3.1: have a CoPr owner
==== 9.1.2.3.1: have a CoPr owner==== 
9.1.2.3.2: Download CoPr
==== 9.1.2.3.2: Download CoPr==== 
9.1.2.3.3: Create a CoPr plan
==== 9.1.2.3.3: Create a CoPr plan==== 
9.1.2.3.4: Determine your review interval for each Discipline
==== 9.1.2.3.4: Determine your review interval for each Discipline==== 
9.1.2.3.5: Implement selected CoPr roles, processes and practices
==== 9.1.2.3.5: Implement selected CoPr roles, processes and practices==== 
9.1.2.3.6: Register for corepractice.org
==== 9.1.2.3.6: Register for corepractice.org==== 
9.1.2.3.7: Read the IoCP newsletter
==== 9.1.2.3.7: Read the IoCP newsletter==== 
9.1.2.3.8: Use the corepractice.org forums
==== 9.1.2.3.8: Use the corepractice.org forums==== 
9.1.2.3.9: Review CoPr with staff and other stakeholders
==== 9.1.2.3.9: Review CoPr with staff and other stakeholders==== 
9.1.2.3.10: Do a CoPr maturity assessment
==== 9.1.2.3.10: Do a CoPr maturity assessment==== 
9.1.2.3.11: Review CoPr updates
==== 9.1.2.3.11: Review CoPr updates==== 
9.1.2.3.12: Review submissions
==== 9.1.2.3.12: Review submissions==== 
9.1.2.3.13: Update CoPr plan
==== 9.1.2.3.13: Update CoPr plan==== 
9.1.2.4: Legal
==== 9.1.2.4: Legal==== 
9.1.2.4.1: have a Legal owner
==== 9.1.2.4.1: have a Legal owner==== 
9.1.2.5: Monitoring
==== 9.1.2.5: Monitoring==== 
9.1.2.6: Project Portfolio
==== 9.1.2.6: Project Portfolio==== 
9.1.2.7: Quality assurance
==== 9.1.2.7: Quality assurance==== 
9.1.2.7.1: have a Quality owner
==== 9.1.2.7.1: have a Quality owner==== 

9.2: Finance

==== 9.2: Finance==== 

9.2.1: Financial plan

==== 9.2.1: Financial plan==== 
9.2.1.1: Have a Financial Officer
==== 9.2.1.1: Have a Financial Officer==== 

9.2.2: Budget

==== 9.2.2: Budget==== 
9.2.2.1: Measure total project costs
==== 9.2.2.1: Measure total project costs==== 
9.2.2.2: Plan expenditure on an annual basis
==== 9.2.2.2: Plan expenditure on an annual basis==== 
9.2.2.3: Review project budget accuracy
==== 9.2.2.3: Review project budget accuracy==== 
9.2.2.4: Track against budget each Review Interval
==== 9.2.2.4: Track against budget each Review Interval==== 
9.2.2.5: Track costs
==== 9.2.2.5: Track costs==== 

9.2.3: Financial control

==== 9.2.3: Financial control==== 
9.2.3.1: Get expertise on cost allocation
==== 9.2.3.1: Get expertise on cost allocation==== 
9.2.3.2: Get expertise on cost allocation
==== 9.2.3.2: Get expertise on cost allocation==== 
9.2.3.3: Map costs to services
==== 9.2.3.3: Map costs to services==== 
9.2.3.4: Map costs to services
==== 9.2.3.4: Map costs to services==== 
9.2.3.5: Proactively reduce costs
==== 9.2.3.5: Proactively reduce costs==== 
9.2.3.6: Proactively reduce costs
==== 9.2.3.6: Proactively reduce costs==== 
9.2.3.7: Review project budget accuracy
==== 9.2.3.7: Review project budget accuracy==== 
9.2.3.8: Total project costs
==== 9.2.3.8: Total project costs==== 
9.2.3.9: Track costs
==== 9.2.3.9: Track costs==== 

9.2.4: Accounts payable

==== 9.2.4: Accounts payable==== 

9.2.5: Accounts receivable

==== 9.2.5: Accounts receivable==== 

9.2.6: Assets

==== 9.2.6: Assets==== 
9.2.6.1: list assets
==== 9.2.6.1: list assets==== 
9.2.6.2: have an asset database owner
==== 9.2.6.2: have an asset database owner==== 
9.2.6.3: store assets in Service Desk tool
==== 9.2.6.3: store assets in Service Desk tool==== 
9.2.6.4: track leases and warranties
==== 9.2.6.4: track leases and warranties==== 
9.2.6.5: track software licenses
==== 9.2.6.5: track software licenses==== 
9.2.6.6: check asset database accuracy
==== 9.2.6.6: check asset database accuracy==== 
9.2.6.7: track total asset costs
==== 9.2.6.7: track total asset costs==== 
9.2.6.8: autodiscover assets
==== 9.2.6.8: autodiscover assets==== 
9.2.6.9: map assets to services
==== 9.2.6.9: map assets to services==== 
9.2.6.10: integrate asset process with change process
==== 9.2.6.10: integrate asset process with change process==== 

9.2.7: Investment

==== 9.2.7: Investment==== 

9.2.8: Payroll

==== 9.2.8: Payroll==== 

9.2.9: Tax

==== 9.2.9: Tax==== 
9.2.9.1: Archive business records for 7 years or as required
==== 9.2.9.1: Archive business records for 7 years or as required==== 
9.2.9.2: Keep records for employee taxes
==== 9.2.9.2: Keep records for employee taxes==== 

9.3: Operations

==== 9.3: Operations==== 

9.3.1: Operations plan

==== 9.3.1: Operations plan==== 

9.3.2: Value chain

==== 9.3.2: Value chain==== 

9.3.3: Customer Relationship

==== 9.3.3: Customer Relationship==== 

9.3.4: Supply

==== 9.3.4: Supply==== 

9.3.5: Stock control

==== 9.3.5: Stock control==== 

9.3.6: Production

==== 9.3.6: Production==== 

9.3.7: IT Production

==== 9.3.7: IT Production==== 
9.3.7.1: Annually benchmark against outsourcing
==== 9.3.7.1: Annually benchmark against outsourcing==== 
9.3.7.2: Automate operator tasks
==== 9.3.7.2: Automate operator tasks==== 
9.3.7.3: Have a task schedule
==== 9.3.7.3: Have a task schedule==== 
9.3.7.4: Keep an operations log
==== 9.3.7.4: Keep an operations log==== 
9.3.7.5: Manage desktops
==== 9.3.7.5: Manage desktops==== 
9.3.7.6: Manage groupware
==== 9.3.7.6: Manage groupware==== 
9.3.7.7: Manage networks
==== 9.3.7.7: Manage networks==== 
9.3.7.8: Manage schedules automatically
==== 9.3.7.8: Manage schedules automatically==== 
9.3.7.9: Manage servers
==== 9.3.7.9: Manage servers==== 
9.3.7.10: Measure missed tasks
==== 9.3.7.10: Measure missed tasks==== 
9.3.7.11: Measure production costs
==== 9.3.7.11: Measure production costs==== 
9.3.7.12: Monitor operator's log accuracy
==== 9.3.7.12: Monitor operator's log accuracy==== 

9.3.8: Distribution

==== 9.3.8: Distribution==== 

9.3.9: Quality management

==== 9.3.9: Quality management==== 

9.4: Service

==== 9.4: Service==== 

9.4.1: Service Levels

==== 9.4.1: Service Levels==== 
9.4.1.1: Have a Service Manager
==== 9.4.1.1: Have a Service Manager==== 
9.4.1.2: Define catalog of services
==== 9.4.1.2: Define catalog of services==== 
9.4.1.3: Define service levels
==== 9.4.1.3: Define service levels==== 
9.4.1.4: Collect customer feedback
==== 9.4.1.4: Collect customer feedback==== 
9.4.1.5: regular reviews of Service levels with customers
==== 9.4.1.5: regular reviews of Service levels with customers==== 
9.4.1.6: Measure service levels
==== 9.4.1.6: Measure service levels==== 
9.4.1.7: Review which service levels are measured
==== 9.4.1.7: Review which service levels are measured==== 
9.4.1.8: measure Customer satisfaction
==== 9.4.1.8: measure Customer satisfaction==== 
9.4.1.9: Map services to Computing Plan and Business Strategy
==== 9.4.1.9: Map services to Computing Plan and Business Strategy==== 
9.4.1.10: Measure number of corrections
==== 9.4.1.10: Measure number of corrections==== 
9.4.1.11: Agree SLAs with customers
==== 9.4.1.11: Agree SLAs with customers==== 
9.4.1.12: provide SLA requirements to Partners (underpinning contracts)
==== 9.4.1.12: provide SLA requirements to Partners (underpinning contracts)==== 
9.4.1.13: Annual reviews of SLAs with customers
==== 9.4.1.13: Annual reviews of SLAs with customers==== 
9.4.1.14: Create incidents for missed service levels
==== 9.4.1.14: Create incidents for missed service levels==== 
9.4.1.15: Get ITIL training for Service Manager
==== 9.4.1.15: Get ITIL training for Service Manager==== 
9.4.1.16: track Service level compliance
==== 9.4.1.16: track Service level compliance==== 

9.4.2: Service Desk and Incident

==== 9.4.2: Service Desk and Incident==== 
9.4.2.1: Have an Incident (and Service Desk) owner
==== 9.4.2.1: Have an Incident (and Service Desk) owner==== 
9.4.2.2: Have a Service Desk function
==== 9.4.2.2: Have a Service Desk function==== 
9.4.2.3: Track each contact to resolution
==== 9.4.2.3: Track each contact to resolution==== 
9.4.2.4: Categorise contacts into incidents, requests and feedback
==== 9.4.2.4: Categorise contacts into incidents, requests and feedback==== 
9.4.2.5: Measure number of contacts
==== 9.4.2.5: Measure number of contacts==== 
9.4.2.6: Have a Service Desk tool
==== 9.4.2.6: Have a Service Desk tool==== 
9.4.2.7: Have a Service Desk process documented
==== 9.4.2.7: Have a Service Desk process documented==== 
9.4.2.8: Be able to escalate
==== 9.4.2.8: Be able to escalate==== 
9.4.2.9: Communicate the ways for contacting the Service Desk
==== 9.4.2.9: Communicate the ways for contacting the Service Desk==== 
9.4.2.10: Measure number of incidents
==== 9.4.2.10: Measure number of incidents==== 
9.4.2.11: Measure open times
==== 9.4.2.11: Measure open times==== 
9.4.2.12: Create problems from incidents
==== 9.4.2.12: Create problems from incidents==== 
9.4.2.13: Expand Service Desk process to handle contact categories
==== 9.4.2.13: Expand Service Desk process to handle contact categories==== 
9.4.2.14: Enforce process of contacting Service Desk
==== 9.4.2.14: Enforce process of contacting Service Desk==== 
9.4.2.15: Track patterns to identify problems
==== 9.4.2.15: Track patterns to identify problems==== 
9.4.2.16: Improve efficiency of call handling
==== 9.4.2.16: Improve efficiency of call handling==== 

9.4.3: Problem

==== 9.4.3: Problem==== 
9.4.3.1: Have a Problem owner
==== 9.4.3.1: Have a Problem owner==== 
9.4.3.2: Track problems to resolution
==== 9.4.3.2: Track problems to resolution==== 
9.4.3.3: Fix problems
==== 9.4.3.3: Fix problems==== 
9.4.3.4: Measure Problems fixed
==== 9.4.3.4: Measure Problems fixed==== 
9.4.3.5: Measure Time to fix
==== 9.4.3.5: Measure Time to fix==== 
9.4.3.6: have an alligator-killer
==== 9.4.3.6: have an alligator-killer==== 
9.4.3.7: Have a Problem process
==== 9.4.3.7: Have a Problem process==== 
9.4.3.8: Measure problems open
==== 9.4.3.8: Measure problems open==== 
9.4.3.9: Measure Problems proactively found
==== 9.4.3.9: Measure Problems proactively found==== 

9.4.4: Availability

==== 9.4.4: Availability==== 
9.4.4.1: Have an Availability owner
==== 9.4.4.1: Have an Availability owner==== 
9.4.4.2: Have an Availability plan
==== 9.4.4.2: Have an Availability plan==== 
9.4.4.3: Monitor service availability
==== 9.4.4.3: Monitor service availability==== 
9.4.4.4: Measure server and network availability manually
==== 9.4.4.4: Measure server and network availability manually==== 
9.4.4.5: Review plan annually
==== 9.4.4.5: Review plan annually==== 
9.4.4.6: Measure service availability
==== 9.4.4.6: Measure service availability==== 
9.4.4.7: Implement tools to measure Availability at desktop
==== 9.4.4.7: Implement tools to measure Availability at desktop==== 
9.4.4.8: Measure Availability at desktop
==== 9.4.4.8: Measure Availability at desktop==== 
9.4.4.9: Implement tools to measure server and network availability
==== 9.4.4.9: Implement tools to measure server and network availability==== 
9.4.4.10: Notify service outages (email, SMS)
==== 9.4.4.10: Notify service outages (email, SMS)==== 
9.4.4.11: Measure system performance
==== 9.4.4.11: Measure system performance==== 
9.4.4.12: Get Availability expertise (training or consultants)
==== 9.4.4.12: Get Availability expertise (training or consultants)==== 
9.4.4.13: Create service views in management tool(s)
==== 9.4.4.13: Create service views in management tool(s)==== 
9.4.4.14: Maintain service views
==== 9.4.4.14: Maintain service views==== 

9.4.5: Capacity

==== 9.4.5: Capacity==== 
9.4.5.1: Have a Capacity owner
==== 9.4.5.1: Have a Capacity owner==== 
9.4.5.2: Have a Capacity plan
==== 9.4.5.2: Have a Capacity plan==== 
9.4.5.3: Monitor capacity
==== 9.4.5.3: Monitor capacity==== 
9.4.5.4: Review plan annually
==== 9.4.5.4: Review plan annually==== 
9.4.5.5: Measure Capacity failures
==== 9.4.5.5: Measure Capacity failures==== 
9.4.5.6: Forecast capacity
==== 9.4.5.6: Forecast capacity==== 
9.4.5.7: Map capacity to service
==== 9.4.5.7: Map capacity to service==== 
9.4.5.8: Manage demand - chargeback
==== 9.4.5.8: Manage demand - chargeback==== 
9.4.5.9: Measure Capacity costs
==== 9.4.5.9: Measure Capacity costs==== 

9.4.6: User satisfaction

==== 9.4.6: User satisfaction==== 

9.4.7: Continuous Service Improvement Program

==== 9.4.7: Continuous Service Improvement Program==== 

9.5: Sales

==== 9.5: Sales==== 

9.5.1: Sales Strategy

==== 9.5.1: Sales Strategy==== 

9.5.2: Lead generation

==== 9.5.2: Lead generation==== 

9.5.3: Lead tracking

==== 9.5.3: Lead tracking==== 

9.5.4: Forecasting

==== 9.5.4: Forecasting==== 

9.5.5: Campaign

==== 9.5.5: Campaign==== 

9.5.6: Retail

==== 9.5.6: Retail==== 

9.5.7: Export

==== 9.5.7: Export==== 

9.6: People

==== 9.6: People==== 

9.6.1: People plan

==== 9.6.1: People plan==== 

9.6.2: Policy

==== 9.6.2: Policy==== 

9.6.3: Organisational structure

==== 9.6.3: Organisational structure==== 

9.6.4: Culture

==== 9.6.4: Culture==== 

9.6.5: Recruitment

==== 9.6.5: Recruitment==== 

9.6.6: Development

==== 9.6.6: Development==== 
9.6.6.1: Keep records of employee training and development
==== 9.6.6.1: Keep records of employee training and development==== 

9.6.7: Deployment

==== 9.6.7: Deployment==== 

9.6.8: Incentive

==== 9.6.8: Incentive==== 
9.6.8.1: Keep records for employee entitlements, eg holidays
==== 9.6.8.1: Keep records for employee entitlements, eg holidays==== 

9.6.9: Appraisal

==== 9.6.9: Appraisal==== 
9.6.9.1: keep records of employee performance and review
==== 9.6.9.1: keep records of employee performance and review==== 

9.6.10: Safety and health

==== 9.6.10: Safety and health==== 

9.6.11: Reorganisation

==== 9.6.11: Reorganisation==== 

9.6.12: Termination

==== 9.6.12: Termination==== 

9.7: Marketing

==== 9.7: Marketing==== 

9.7.1: Market strategy

==== 9.7.1: Market strategy==== 

9.7.2: Market analysis

==== 9.7.2: Market analysis==== 

9.7.3: Products

==== 9.7.3: Products==== 

9.7.4: Demand

==== 9.7.4: Demand==== 

9.7.5: Channels

==== 9.7.5: Channels==== 

9.8: Solutions

==== 9.8: Solutions==== 

9.8.1: Requirements

==== 9.8.1: Requirements==== 
9.8.1.1: Have a requirements process
==== 9.8.1.1: Have a requirements process==== 
9.8.1.2: Specify user requirements for development
==== 9.8.1.2: Specify user requirements for development==== 
9.8.1.3: Require user requirements for acquisitions
==== 9.8.1.3: Require user requirements for acquisitions==== 
9.8.1.4: Require user requirements for development
==== 9.8.1.4: Require user requirements for development==== 
9.8.1.5: have a requirements tool
==== 9.8.1.5: have a requirements tool==== 

9.8.2: Acquisition

==== 9.8.2: Acquisition==== 
9.8.2.1: Have an Acquisition process
==== 9.8.2.1: Have an Acquisition process==== 
9.8.2.2: have a policy about Open Source software and ASPs
==== 9.8.2.2: have a policy about Open Source software and ASPs==== 
9.8.2.3: Communicate acqusition policy/process
==== 9.8.2.3: Communicate acqusition policy/process==== 
9.8.2.4: Require business case for purchases over $x
==== 9.8.2.4: Require business case for purchases over $x==== 
9.8.2.5: Control all acquisitions through Change process
==== 9.8.2.5: Control all acquisitions through Change process==== 
9.8.2.6: Measure requirements fit
==== 9.8.2.6: Measure requirements fit==== 
9.8.2.7: Enforce acqusition policy/process
==== 9.8.2.7: Enforce acqusition policy/process==== 
9.8.2.8: Measure process compliance
==== 9.8.2.8: Measure process compliance==== 
9.8.2.9: Measure acquisition implementation successes
==== 9.8.2.9: Measure acquisition implementation successes==== 
9.8.2.10: Project-manage all acquisitions
==== 9.8.2.10: Project-manage all acquisitions==== 
9.8.2.11: Measure ROI of all acquisitions
==== 9.8.2.11: Measure ROI of all acquisitions==== 
9.8.2.12: Check ROI delivered vs ROI predicted
==== 9.8.2.12: Check ROI delivered vs ROI predicted==== 

9.8.3: Development

==== 9.8.3: Development==== 
9.8.3.1: Require business case for developments over $x
==== 9.8.3.1: Require business case for developments over $x==== 
9.8.3.2: Have a Development process
==== 9.8.3.2: Have a Development process==== 
9.8.3.3: Include spreadsheets and local databases in Development process
==== 9.8.3.3: Include spreadsheets and local databases in Development process==== 
9.8.3.4: Project -manage all developments
==== 9.8.3.4: Project -manage all developments==== 
9.8.3.5: Control all development through Change process
==== 9.8.3.5: Control all development through Change process==== 
9.8.3.6: Enforce development policy/process
==== 9.8.3.6: Enforce development policy/process==== 
9.8.3.7: Measure development implementation successes
==== 9.8.3.7: Measure development implementation successes==== 
9.8.3.8: Measure development implementations on time
==== 9.8.3.8: Measure development implementations on time==== 
9.8.3.9: Specify user requirements for acquisitions
==== 9.8.3.9: Specify user requirements for acquisitions==== 
9.8.3.10: Measure development implementation on budget
==== 9.8.3.10: Measure development implementation on budget==== 
9.8.3.11: Measure successful user acceptance testing
==== 9.8.3.11: Measure successful user acceptance testing==== 
9.8.3.12: Consider outsourcing for all development proposals
==== 9.8.3.12: Consider outsourcing for all development proposals==== 
9.8.3.13: Do prototypes and pilots for all developments over $n
==== 9.8.3.13: Do prototypes and pilots for all developments over $n==== 
9.8.3.14: Measure ROI for all developments
==== 9.8.3.14: Measure ROI for all developments==== 
9.8.3.15: Measure development process compliance
==== 9.8.3.15: Measure development process compliance==== 
9.8.3.16: Check ROI delivered vs ROI predicted
==== 9.8.3.16: Check ROI delivered vs ROI predicted==== 
9.8.3.17: Measure errors found in testing
==== 9.8.3.17: Measure errors found in testing==== 

9.8.4: Implementation

==== 9.8.4: Implementation==== 

9.8.5: Maintenance

==== 9.8.5: Maintenance==== 

9.9: Computing

==== 9.9: Computing==== 

9.9.1: Computing Plan

==== 9.9.1: Computing Plan==== 

9.9.2: Computing Assessment

==== 9.9.2: Computing Assessment==== 

9.9.3: Computing Governance

==== 9.9.3: Computing Governance==== 
9.9.3.1: Communicate policy on the use of computers
==== 9.9.3.1: Communicate policy on the use of computers==== 
9.9.3.2: Encourage staff behaviours in use and protection of IT
==== 9.9.3.2: Encourage staff behaviours in use and protection of IT==== 

9.9.4: Computing Architecture

==== 9.9.4: Computing Architecture==== 
9.9.4.1: Determine technological direction
==== 9.9.4.1: Determine technological direction==== 

9.9.5: IT Architecture

==== 9.9.5: IT Architecture==== 

9.9.6: Security

==== 9.9.6: Security==== 
9.9.6.1: Install a software firewall and anti-virus on all PCs
==== 9.9.6.1: Install a software firewall and anti-virus on all PCs==== 
9.9.6.2: Have a security owner
==== 9.9.6.2: Have a security owner==== 
9.9.6.3: Have a security policy
==== 9.9.6.3: Have a security policy==== 
9.9.6.4: Defend your perimeter
==== 9.9.6.4: Defend your perimeter==== 
9.9.6.5: Have a security architecture
==== 9.9.6.5: Have a security architecture==== 
9.9.6.6: Manage confidentiality, data policy
==== 9.9.6.6: Manage confidentiality, data policy==== 
9.9.6.7: Get an annual audit of security
==== 9.9.6.7: Get an annual audit of security==== 
9.9.6.8: Educate on policy, awareness
==== 9.9.6.8: Educate on policy, awareness==== 
9.9.6.9: Measure audit frequency
==== 9.9.6.9: Measure audit frequency==== 
9.9.6.10: Measure security policy violations
==== 9.9.6.10: Measure security policy violations==== 
9.9.6.11: Enforce security policy
==== 9.9.6.11: Enforce security policy==== 

9.9.7: Release

==== 9.9.7: Release==== 
9.9.7.1: Have a process to identify changes that need release
==== 9.9.7.1: Have a process to identify changes that need release==== 
9.9.7.2: Project-manage releases
==== 9.9.7.2: Project-manage releases==== 
9.9.7.3: Implement software delivery to servers and desktops
==== 9.9.7.3: Implement software delivery to servers and desktops==== 
9.9.7.4: Measure implementations on time
==== 9.9.7.4: Measure implementations on time==== 
9.9.7.5: Measure implementations within budget
==== 9.9.7.5: Measure implementations within budget==== 

9.9.8: Provisioning

==== 9.9.8: Provisioning==== 
9.9.8.1: Have a provisioning process
==== 9.9.8.1: Have a provisioning process==== 
9.9.8.2: Provision users
==== 9.9.8.2: Provision users==== 
9.9.8.3: Measure time to provision new users
==== 9.9.8.3: Measure time to provision new users==== 
9.9.8.4: Manage identity
==== 9.9.8.4: Manage identity==== 
9.9.8.5: Manage access
==== 9.9.8.5: Manage access==== 
9.9.8.6: Measure security violations
==== 9.9.8.6: Measure security violations==== 
9.9.8.7: Measure provisioning accuracy
==== 9.9.8.7: Measure provisioning accuracy==== 

9.9.9: IT Production Support

==== 9.9.9: IT Production Support==== 

9.9.10: Information

==== 9.9.10: Information==== 
9.9.10.1: Define the information architecture
==== 9.9.10.1: Define the information architecture==== 

9.10: Major Projects

==== 9.10: Major Projects==== 

9.10.1: Portfolio

==== 9.10.1: Portfolio==== 

9.10.2: Project planning

==== 9.10.2: Project planning==== 

9.10.3: Resources

==== 9.10.3: Resources==== 

9.10.4: Project execution

==== 9.10.4: Project execution==== 

10: Roles

==== 10: Roles==== 

10.1: Auditor

==== 10.1: Auditor==== 

10.2: Financial Officer

==== 10.2: Financial Officer==== 

10.3: Governor

==== 10.3: Governor==== 

10.4: IT Builder

==== 10.4: IT Builder==== 

10.5: IT Manager

==== 10.5: IT Manager==== 

10.6: IT Operator

==== 10.6: IT Operator==== 

10.7: Operations Manager

==== 10.7: Operations Manager==== 

10.8: Personnel Manager

==== 10.8: Personnel Manager==== 

10.9: Project Manager

==== 10.9: Project Manager==== 

10.10: Sales Manager

==== 10.10: Sales Manager==== 

10.11: Security Architect

==== 10.11: Security Architect==== 

10.12: Service Manager

==== 10.12: Service Manager==== 

10.13: Secondary Roles ("Owners")

==== 10.13: Secondary Roles ("Owners")==== 

10.13.1: Asset Owner

==== 10.13.1: Asset Owner==== 

10.13.2: Availability Owner

==== 10.13.2: Availability Owner==== 

10.13.3: Capacity Owner

==== 10.13.3: Capacity Owner==== 

10.13.4: Change Owner

==== 10.13.4: Change Owner==== 

10.13.5: Continuity Owner

==== 10.13.5: Continuity Owner==== 

10.13.6: CoPr Owner

==== 10.13.6: CoPr Owner==== 

10.13.7: Incident Owner

==== 10.13.7: Incident Owner==== 

10.13.8: Legal Owner

==== 10.13.8: Legal Owner==== 

10.13.9: Marketing Owner

==== 10.13.9: Marketing Owner==== 

10.13.10: Problem Owner

==== 10.13.10: Problem Owner==== 

10.13.11: Quality Owner

==== 10.13.11: Quality Owner==== 

10.13.12: Security Owner

==== 10.13.12: Security Owner==== 

10.14: Role assignments

==== 10.14: Role assignments==== 

11: Techniques

==== 11: Techniques==== 

11.1: Technique: assessing a business case

==== 11.1: Technique: assessing a business case==== 

11.2: Technique: building a business case

==== 11.2: Technique: building a business case==== 

11.3: Technique: post-implementation review

==== 11.3: Technique: post-implementation review==== 

11.4: Technique: project progress review

==== 11.4: Technique: project progress review==== 

12: Resources

==== 12: Resources==== 

13: References

==== 13: References==== 

14: Terms and Conditions of Use

==== 14: Terms and Conditions of Use==== 

15: GNU Free Documentation License